FAQ
1. What is Placetopay?
Placetopay is the electronic payment platform that it uses ManaTravel to process online the transactions generated in the virtual store with the payment methods enabled for this purpose.
2. How can I pay?
In the virtual store (INCLUDE NAME OF THE TRADE) you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, can pay through (Define the enabled payment franchises Diners, Discover, Visa and MasterCard); of all banks with current and deferred payment, only cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.
3. Is it safe to enter my bank details on this website?
To protect your data ManaTravel delegate to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international PCI DSS standard for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way, you can feel safe entering your card information.
During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it, and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction on Placetopay.
Placetopay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.
Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras S.A.S.
4. Can I make the payment any day and at any time?
Yes, in ManaTravel you can make your purchases online 7 days a week, 24 hours a day just one click away.
5. Can I change the payment method?
If you haven't finished your payment yet, you can go back to the initial step and choose your preferred payment method. Once the purchase is completed it is not possible to change the payment method.
6. Does paying electronically have any value to me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.
7. What should I do if my transaction did not conclude?
In the first instance you must check if a payment confirmation email arrived in your email account (the one registered at the time of payment), in case of not having received it, you must contactinfo@manatravel.com.ec to confirm the status of the transaction.
In case your transaction has declined, you must verify if the account information is valid, is enabled for non-face-to-face purchases and if you have space or balance available. If after this you continue with the declination you must contact ManaTravel. Ultimately, you can refer your request to servicioposventa@placetopay.ec.
8. What should I do if I did not receive proof of payment?
For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference at the email address you provided at checkout. If you do not receive it, you can contact the line (INCLUDE THE MERCHANT'S TELEPHONE NUMBER) or the email (INCLUDE THE MERCHANT'S EMAIL), to request the resending of the voucher to the same email address registered at the time of payment. Ultimately, you can refer your request to servicioposventa@placetopay.ec.
9. I didn't get the product I bought, what do I do?
You should check if the transaction was successful on your bank statement. If so, you should review our shipping policies on the website (INCLUDE MERCHANT WEBSITE) to identify delivery times.
